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Agentic Commerce

ESW Agentic Commerce puts your products inside AI shopping experiences where shoppers discover, ask questions and buy directly from the conversation. ESW ensures your products are discoverable and completes the transaction internationally.

Two solutions make it possible: Agentic Discovery gets your catalog in front of AI assistants, and Agentic Checkout completes the purchases in every market. ESW's commerce infrastructure continues to power order fulfillment globally.

I want to buy new sunglasses

Absolutely! To help narrow it down, do you have a preferred style—like modern, classic, or something playful? And are you looking for a specific color or brand?

Maybe brown tortoiseshell sunglasses

Great choice! Here is something you might like!

Brown sunglasses

Brown Sunglasses

4.7

(138)

Color options available

LUMA

• more

$129.99

Details

Buy

Message Copilot

Quick response

Grey hoodie

Product catalog integration on AI platforms

Share your product feed once, and ESW keeps it live and refreshed on 3rd-party AI platforms automatically, with product, price and stock changes reaching AI shopping surfaces as they change.

Description

AetherRun X1 – An ultra-light smart trainer that adapts cushioning and support in real time, delivering personalized comfort with every step.

AI-ready product descriptions

ESW enriches your product data so AI agents can understand and recommend your products, using nothing more than your existing catalog.

Brown sunglasses

Brown Sunglasses

$129.99

Search

Agents

Chat

Enrichment built for changing platforms

ESW maintains one enriched record per product and automatically formats it for different AI platforms, adapting whenever a platform changes what it reads.

Smiling shopper

Shipping address

Payment method

Delivery method

Size preference

Checkout profile for AI agents

We maintain a checkout profile for your brand so AI agents always know exactly how to complete a purchase with your business, and we keep it current as the underlying standard evolves.

Layered checkout cards

UCP checkout endpoints

ESW Agentic Commerce supports UCP (Universal Commerce Protocol) - a leading agentic commerce protocol used by multiple AI platforms. AI agents can start, manage and complete a checkout, while ESW's Merchant of Record (MoR) solution handles secure payment and financial settlements.

Brown sunglasses

Brown Sunglasses

€129.99

Real-time stock visibility

Before a purchase is made, ESW confirms the product is available in the shopper’s market and returns a clear order summary the AI agent can show them.

esw.
Copilot

Protected agentic commerce payments

ESW partners with brands to provide a trusted international checkout and payment experience for shoppers. AI agents complete payment without ever touching your shopper’s card data, ESW authorizes it and manages settlement, fraud protection, and compliance as the Merchant of Record (MoR).

Next Generation Checkout

Increase international checkout conversion by up to 30%  with a localized, optimized checkout experience.

Built on years of real-world commerce experience, ESW’s Next Generation Checkout is built to help customers move seamlessly from discovery to purchase. Designed around modern shopping behaviors, it combines flexible brand customization, local payment support, and accessibility-first design to create a checkout journey that keeps momentum high and cart abandonment low.

2

Bag overview

€ 216.80

Express checkout

PayPal

OR

Contact

Email*

oliviastone@gmail.com

Delivery

First Name *

Olivia

Last Name *

Stone

Address Line1 *

245 Maplewood Avenue

City *

Dublin

Postal Code *

D02 X285

Phone *

+353 87 123 4567

Payment

Card number *

•••• •••• •••• 4819

✓

Thank you Olivia!

Order #4686530

Estimated delivery

Mon 20 – Fri 25 Nov

Swifty tech long-sleeve shirt€78.00
Scuba oversized half-zip hoodie€128.00
DeliveryFree
Total€216.80

Delivery address

Olivia Stone

245 Maplewood Avenue

oliviastone@gmail.com

Payment

Visa ending 4819

Continue shopping
Bizum payment screen

Bizum for Spain

One of the most popular payment methods in Spain, now supported at your ESW checkout.

Aplazo instalments screen

Aplazo for Mexico

Another way to bring installment payments to Mexican shoppers, no eligible card required.

Meses Sin Intereses payment options screen

Meses Sin Intereses (MSI ) as a payment method

Let shoppers in Mexico pay in installments using MSI. Choose which plans to offer alongside your existing card payments. Not all shoppers are eligible for Meses Sin Intereses.

MB WAY payment screen

MBWay for Portugal

Portuguese shoppers already pay through their phone number, not a card. That's now available directly at your ESW checkout.

Tabby instalments screen

Tabby for the UAE and Saudi Arabia

Installment payments are driving a large share of online purchases across the Gulf. Tabby brings that option directly into your checkout.

Bank Transfer

Recipient

ESW Services Ltd

IBAN

ES12 1234 5678 9012

Amount

€865.16

Reference

8F4K-29XL

Transfer may take 1–2 days

Continue

Transfer confirmed

Your payment is on its way

Amount

€865.16

RecipientESW Services Ltd
Reference8F4K-29XL
Arrives1–2 business days

Done

Electronic Payment Standard (EPS) for Austria

Direct bank transfer is how most Austrian shoppers pay online. EPS brings that habit into your checkout instead of asking them to change it.

Abandoned cart order summary screen

Abandoned cart recovery

Recover revenue from shoppers who leave without buying. When a shopper abandons their cart, ESW sends it to an endpoint you own, so you can run the recovery campaign through your own systems.

Fulfillment by ESW

Unlock potential international supply chain cost savings of 20%+ through Fulfillment by ESW and ESW Logistics.

Fulfillment by ESW is a single, fully managed fulfillment backbone that provides solutions across every region you sell in. ESW covers in-country and multi-node operations, with managed services, a global 3PL network, cross-border flexibility and performance tracking built in. We combine speed, accuracy and consistency to help you grow and scale.

Person paying on a laptop

Edit orders after allocation

Control order cancellations by reallocating inventory with ESW, giving your brand greater flexibility to manage changes.

€25.99

€20.99

€15.50

Lower import costs. Higher margins

Reduce duty costs and improve profitability with ESW's B2B2C model, without needing a local entity. Set wholesale pricing at item-level, giving you more flexibility across your orders. Available for imports into the US, UK, and Mexico today, with EU support coming soon.

Hoodie, cap and sneaker bundle

Bundles & kits

Shoppers see personalized kits as a single bundle at checkout. Behind the scenes, ESW still processes each SKU individually, so retailers get accurate inventory tracking without changing how the bundle looks to the shopper.

hub

Pickup & Drop-off network expansion

Additional Pickup/Drop-off locations added. 155,000+ collection points and lockers across Europe and key global markets, for both order pickup and returns drop-off.

Person packing clothes into a box

Omnichannel fulfillment enhancements

Using Ship From Anywhere, orders can now be intelligently routed to whichever store location can fulfill them fastest, cutting delivery times without adding operational complexity on your end.

AI-verified address card

AI-powered address verification

A new AI-enabled solution to verify and correct shipping addresses and labels after checkout, catching issues before dispatch so fewer packages run into delivery or carrier problems.

TikTok Shop

Connect your brand to TikTok Shop, where discovery and purchase have become one motion. Global GMV hit $64.3B in 2025, up 94% year over year. ESW gets you there fast, without the risk of building the operation yourself, running everything from catalog to delivery so you're not stitching together separate tools or providers.

TikTok feed with a dog video

Local presence, without local setup

ESW acts as Seller of Record for every TikTok Shop order, handling local compliance and tax remittance, so you get the local presence needed to activate and manage the channel without setting any of it up yourself.

TikTok Shop edit order screen

Always accurate stock, synced automatically

Products and inventory stay in sync between your catalogue and TikTok Shop automatically, so pricing and stock levels stay accurate and overselling is prevented.

TikTok seller profile with shoe catalogue

One workflow for every TikTok order

TikTok orders flow through the same operational workflow as your other channels, with real-time status visibility across all of them.

9:41
100
Assistance TikTok···

Bonjour ! Comment pouvons-nous vous aider ?

Sélectionnez un sujet ou discutez avec nous.

Ma commande

Suivre ou modifier une commande

Mon compte

Problèmes de connexion ou de compte

Paiements et remboursements

Paiement refusé, remboursement, etc.

Règles et sécurité

Signalements, sécurité du compte, etc.

Voir plus de sujets

Aujourd’hui 09:41

Bonjour, je n’ai toujours pas reçu ma commande.
Pouvez-vous m’aider s’il vous plaît ?
Envoyé

Assistance TikTok

Bonjour ! Je suis là pour vous aider.
Pour commencer, pouvez-vous me fournir
votre numéro de commande s’il vous plaît ?

09:41

Bien sûr, voici mon numéro de commande :
576839201234567891
Envoyé

Assistance TikTok

Merci ! Je vérifie cela pour vous.
Cela ne devrait prendre qu’un instant.

09:41

Envoyez un message...

Support tickets handled where your team already works

Support tickets, returns, and refunds run through the same workflows your team already uses; no new tools required.

Fulfillment by ESW for TikTok Shop

Fulfill TikTok Shop orders through ESW's fulfillment network, or through the 3PL you already use. Either way, shipping and delivery updates are managed in the same place.

TikTok Shop returns screen

Shopify x ESW

ESW keeps investing in the Shopify ecosystem, building what's become the leading cross-border integration for enterprise brands on the platform. Returns and like-for-like exchanges, configurable refund rules, gift cards that work across markets, local and international payment methods, and in-country and multi-node fulfillment all run through that one connection, replacing what used to take several separate tools.

Connect, Configure, Validate, Launch

ESW for Shopify simplified setup

We have streamlined the process to install the ESW apps, connect ESW to Shopify, configure your markets, pricing, payments, shipping returns, and get your global storefront up and running faster.

Test everything, from pricing and payments to fulfillment and returns, before going live with confidence.

Fulfillment by ESW for Shopify

Fulfill orders domestically and across borders, with smart routing that sends each item from the most suitable fulfillment center.
Floating shipping boxes
Split payment: €50, €50-€45 and €50-€30 into a wallet

Configurable refunds

Set your own rules for return-fee deductions and split-payment refunds, directly in Shopify.

Global Returns & exchanges for Shopify

Exchange orders now run like-for-like directly in Shopify, with real-time inventory and automatic replacement orders.
esw. x loop returns and exchanges form

Loop returns integration

Already using Loop? Its returns experience now connects directly to ESW's global reverse logistics network. Exchanges, refunds and inventory updates flow between the two automatically, so your existing Loop setup keeps working exactly as it does today, backed by ESW behind it.

Shopify Gift Cards

Shopify Gift Cards now work across markets, with localized pricing and payments handled by ESW. Shoppers can purchase and redeem gift cards wherever they are, without any extra setup on your side.
Three Shopify gift cards: €150, €100 and €50