What does customer-centric mean in the emerging retail environment?
In recent months, brands and retailers have faced many challenges in the new coronavirus-dominated world. The business of Retail is being reshaped and consumer experience is being redefined. Understanding customer needs, staying customer centric and delivering tailored shopping experiences has become ever more important for retailers around the globe.
Over a one-hour session, our two eCommerce industry leaders will share key learnings and best practices around:
- Key practices to stay consumer centric in the post Coronavirus world – Martin Newman, Founder The Customer First Group
- Crafting locally-optimized shopper experiences for a fast changing world – Cian O’Cuinneagain, Chief Product Officer, eShopWorld