ESW Office Hours: Consumer Behaviour Trends: Key Global Survey Findings

esw global survey webinar

In July 2021, ESW surveyed over 14,700 consumers from 14 different countries to learn about their behaviours and attitudes towards cross-border shopping. Scott Lindsay, ESW’s Head of Marketing EMEA presents the survey’s key global findings over the course of this webinar.

Watch this 30-minute video to learn:

  • The environmental and emotional needs shoppers are meeting through increased online shopping
  • Top performing categories and the demographics that are buying them
  • New attitudes around in-store vs online shopping
  • The rise of social media and influencer-led shopping
  • Delivery and customer service preferences for global DTC shopping.