Proven expertise with brands like yours
Bring what makes your brand special to shoppers across the world. Our cross-border expertise in key markets and specialisations lets you sell directly and grow revenue in markets you may never have considered possible.
Beauty and Lifestyle
Subscriptions and Gifting
Samples, gifting, gift-with-purchase, not to mention subscriptions — these are some of the loveliest parts of beauty and lifestyle shopping. We understand and make it easy to offer it all.
Dangerous Goods Support
By identifying dangerous goods such as perfumes and nail polish at the SKU level, our technology enables them to be shipped cross-border, and to be returned and resold locally rather than being destroyed.
Customs and Volume Limits
Some countries limit the import volume of certain goods. By automatically enforcing local volume restrictions at checkout, we help you avoid customs delays and shopper disappointment.
We know your shoppers want their refills and refreshes quickly, so we will help you localise inventory and distribute your products from locations closer to your shoppers. We are also the only end-to-end global provider that is 100% focused on sustainability and environmental responsibility.
We take care of you and your partners too. We enable minimum acceptable pricing rules so that you can protect distributor and partner pricing thresholds. And our fraud protection is so robust that we guarantee every purchase that flows through our checkout.
“We wouldn’t be able to ship to our valuable international customers without ESW.”
Did you know that more than half of online beauty shoppers will pay for returns?
Apparel
Loyalty Program Support
You know the value of loyalty and rewards programs—we help you bring the same value to your cross-border markets. We’ll work together to make strategic data-driven decisions for your brand, and your client data will always be your own.
Best-in-Class Global Returns
Managing worldwide returns effectively is difficult without the right partner. We offer end-to-end global returns and omnichannel options aligned with your brand’s needs, including a branded tracking platform and access to returns hubs.
Comprehensive Omnichannel Capabilities
Sell anywhere, ship anywhere, and empower your shoppers return anywhere with our omnichannel capabilities. Our robust solutions let you offer a fluid shopper experience and sell at scale across all touchpoints.
Local tastes—and rules—vary. We’ll work with you to deliver exceptional shopper journeys worldwide, driving new traffic and repeat purchases. In fact, we take care of all the details so you can focus on your brand. We file the taxes, calculate and collect duty and taxes, localise the currency and handle all the shipping and returns, acting as your merchant of record worldwide.
“The best aspect of working with ESW is their fast response and knowledge of other markets.”
“ESW provides a great value to us in our international space.”
Discover what fits your apparel shoppers.
Luxury
Fraud Prevention
Protect your brand and shoppers with our AI-based fraud prevention solution that identifies and stops fraudulent behaviour before the transaction is processed.
Elevated Experiences
We’ll maintain your brand image with fully customisable and branded touch points, and extend your shoppers' luxury experience through delivery with our white-glove services.
High-Value Goods Support
Bring your brand to challenging markets and safeguard your packages with supplemental insurance that covers even the most high-value items.
Your shoppers expect a certain level of service, and we can make sure you deliver. We understand the luxury market, and can combine that with learning your brand inside out to make the entire experience seamless. And with a suite of cross-border DTC omnichannel inventory, delivery and returns solutions, we ensure you can meet your shoppers’ high expectations.
ESW also assumes the risks of cross-border trading for your business by managing your payments, duty and tax structure from top to bottom. We also review your destination countries and products to determine the accepted order value threshold for each market and the products you are selling or sending there.
“Sustainability is very much a core value for Catbird, and we’re thrilled to work with ESW, a vendor that puts sustainability at the forefront of their business. Offsetting the carbon emissions from shipping is a big step toward helping to leave the planet in a better place than it is today. ESW’s sustainable deliveries enable us to create a high level of value for our consumers as well as our internal stakeholders.”
“We want our customers to buy from us where they want, how they want, and to pay the way they want. ESW is the best partner to support that because they make the shopper experience the number 1 priority.”
“With ESW’s support, we’ve streamlined our import processes and enhanced our online shopping experience, making ESW a key part of our success in reaching more customers around the world.”
“Since the beginning of our global expansion, ESW have functioned as a partner, not just a provider, by sharing and integrating their expertise in global DTC ecommerce.”
Get inside the mind of your luxury audience.
How well do you know your brand’s shoppers? We’ve found that luxury shoppers are more motivated by scarcity than non-luxury shoppers and will pay full price to get what they want. See what else our Global Voices report uncovered.
Electronics and Digital
Mixed Digital and Physical Carts
What would hardware be without the software? Let shoppers purchase digital goods such as downloads and warranties in the same hosted cart or headless checkout as their physical items.
Dangerous Goods Support
By identifying items that contain dangerous goods such as lithium-ion batteries at the SKU level, our technology ensures your electronics are tracked and handled appropriately.
Subscriptions
Build ongoing relationships—and revenue streams—with players by easily offering subscriptions tailored to your markets.
The global rise of recommerce and the circular economy signifies a major shift towards sustainable practices, as electronics shoppers and brands increasingly prioritise environmental stewardship. ESW keeps you compliant in every market by calculating and applying electronic waste taxes at the point of checkout.
We take care of you and your partners too, including working with traditional retailers. We enable minimum acceptable pricing rules so that you can protect distributor and partner pricing thresholds and provide settlement reporting for royalties. And our fraud protection is so robust that we guarantee every purchase that flows through our checkout.
“The ESW team has been extremely supportive and helpful.”
Find out what turns on electronics shoppers.
40% of consumer electronics shoppers expect to get international orders within a week. Discover even more about global shoppers in our Global Voices report.
