ESW Case Study
Logitech.
About Logitech
Logitech is a world leader in products that connect people in a natural, intuitive way to the digital experiences they care about. Under a number of different brands, the company offers PC peripherals, cases and keyboards for tablets, equipment for gamers, mobile speakers and earphones for music and sports enthusiasts, devices to make video collaboration simple in the workplace, and entertainment and control products for the home.
The Challenge
Logitech needed an enterprise eCommerce platform that could be highly customised and a provider that could offer Merchant of Record services, tax management expertise, extreme flexibility and the capability to quickly expand to new global territories. Logitech wanted to kick this project off with launching a Mexico store, a task that had been challenging due to legislative guidelines and restrictions. For Logitech Mexico, ESW not only swiftly integrated with local warehouses, but also implemented and managed a local payment method called OXXO. OXXO is a voucher-based payment method that allows shoppers to order items online and later pay cash for their purchases at one of over 13,000 OXXO stores. This popular Mexican ecommerce payment method removes limitations from shoppers without bank accounts or credit cards.
The Solution
Logitech turned to ESW for its expertise in global expansion to any region.
ESW was able to quickly launch their highly customised DTC store in Mexico, offering 160 SKUs in record time.
ESW WAS ABLE TO LOCALISE EACH MARKET
IN THE FOLLOWING WAYS:
Software integration
Customisation and personalisation
White glove customer service
Loyalty
program
program
Guest
checkout
checkout
Ecommerce the way it should be
A complete direct-to-consumer and marketplace ecommerce solution live in weeks, not months
- Feature-rich architecture plugs into your back-end or front-end systems
- Merchant and Seller of Record to ease compliance
- Shared success model for predictable costs