Ahmed Naiem sat down with the Bowery Capital Blog and spoke about the eCommerce industry challenges, growth and developments
The interview, featured on the Bowery Capital Blog provided an overview of the ecommerce industry. Key to the conversation was the relentless growth of eCommerce and the shift of the retail industry towards online solutions.
From the consumer’s perspective, essential pieces of the ecommerce puzzle include visibility, transparency, predictability, and the delivery & returns process. Customer experience is essential, and as Ahmed points out, a driver of growth.
“Enabling the industry to reduce cost while significantly improving the customer experience has been a key driver for the huge growth we have seen in the past 10 years across the entire ecommerce ecosystem.”