Alliance Offers Brands Enhanced Consumer Experience Services to Seamlessly Manage and Live-Track Shipments
Dublin, Ireland—January 18, 2021— ESW (formerly eShopWorld), the world’s leading global direct-to-consumer (DTC) ecommerce company, today announced a partnership with Asendia USA, a division of its parent company, Asendia, to provide expedited 3-5 day shipping options to ESW’s brand partners expanding globally. Asendia USA’s recently launched service, called e-PAQ Elite, will be accessible to US retailers working with ESW. The entire suite of e-PAQ solutions offers retailers a choice of trusted delivery options at checkout, boosting conversions and customer satisfaction. In Europe, e-PAQ Elite is powered by DPD Group, Europe’s largest parcel delivery network through which Asendia provides retailers a high-quality, sustainable delivery service based on a fast and fully tracked solution.
This new, flexible and user-friendly service will enable ESW’s ecommerce retailers to offer their customers industry-first digital functionalities – Predict and myDPD – designed to enhance the consumer experience by empowering both retailers and consumers to track and schedule deliveries. The partnership strengthens ESW’s ability to deliver an exceptional international ecommerce experience that feels familiar and local to consumers and that drives conversion for brands.
Patrick Bousquet-Chavanne, President of ESW North America, said, “We know that shipping remains the number one concern for consumers when considering whether to shop from international, cross-border ecommerce brands. Conversion rates dramatically increase when international direct-to-consumer retailers offer transparent, trackable shipping options. Our relationship with Asendia USA provides us with direct access to their e-PAQ solutions which alleviate all of those questions, both for the retailers and consumers, by empowering ESW clients with the most technologically-advanced sustainable shipping, tracking, and delivery options in the industry today.”
Predict and myDPD offer an unmatched level of transparency and reliability to retailers and consumers alike. Predict offers shoppers the benefits of advanced notifications, 1-hour window, live-tracking, delivery rescheduling, and sustainability. myDPD is a portal that consists of a website and an app and offers retailers and shoppers a unique digital experience. With myDPD, shoppers can track parcels live, manage their delivery on any device, keep up to date on every important step of delivery, receive customized messages, find assistance easily, and even rate their delivery experience.
About Asendia USA
Asendia USA is the US portion of Asendia, one of the world’s leaders in international e-commerce and mail, specializing in the preparation and distribution of parcels and documents to more than 220 destinations across the globe. Asendia, the joint venture between La Poste and Swiss Post, brings together logistics excellence and smart technologies to support e-commerce businesses to grow internationally. Strategically located in 17 countries worldwide, Asendia offers e-PAQ —a specialist range of international packet and parcel services designed for online retailers. As part of Le Groupe La Poste, Asendia and DPDgroup have come together to build a premium service level, e-PAQ Elite, powered in Europe by DPD, designed for USA retailers who are expanding into Europe.
ESW is the global DTC ecommerce leader, empowering the world’s best-loved brands and retailers to make global shopping better, safer, simpler and faster, end-to-end. From compliance, data security, fraud protection, taxes, and tariffs to checkout, delivery, returns, customer service, and demand generation, our powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.