About the Company
The platform behind successful global ecommerce.
Who Are We?
We help brands scale globally by removing the operational complexity that holds
growth back.
ESW is the cross-border growth engine behind some of the world’s leading retailers, turning fragmented systems, partners, and processes into one coordinated model.
Our Work with Clients
Global commerce becomes harder to manage as markets, channels, and operations expand.
We bring payments, fulfillment, compliance, and customer experience together into a single system, so brands can scale internationally with consistent execution, reduced risk, and stronger performance across every market.
ESW coordinates global commerce across 200+ markets through one operating model
Employees Worldwide
With locations in the US, Ireland, Spain, the UK, France, Italy and Singapore, we have over 650 employees worldwide.
Our Values
Champion simplicity
Simplicity is our superpower. Complexity is our enemy. Eliminate it to maximise speed, value and momentum. Prioritise what matters most to our clients, their consumers and ourselves.
Debate then commit
Listen attentively. Challenge assumptions. Debate with passion and respect. Once a decision is made, communicate. Then, commit fully.
Own it
Step up and take responsibility. Be accountable for your actions. No excuses. No hidden agendas. Grow from your mistakes. Standing still is never an option.
Win as one
Ask for help when needed. Offer it without hesitation. Together, we’re a powerful force when we take care – respecting each other’s uniqueness, working as a united team.
Our Leadership Team
Our leadership team brings together deep expertise across ecommerce, technology, and global operations, guiding ESW’s direction with a clear focus on long-term growth and partnership.
Eric Eichmann, Chief Executive Officer
Tonia Luykx, Chief Revenue Officer
Martin Tully, Chief Operating Officer
Sarah Keating, Chief People Officer
Enda Henehan, Chief of Staff
Frank Kouretas, Chief Product Officer
Eoin Greene, Chief Technology Officer
Jennifer Hartnett O’Connor, General Counsel, Head of Legal, Risk & Compliance
JJ Cahill, Chief Financial Officer
Our Story
ESW was built at the intersection of checkout and logistics; at the point where a brand’s global ambition meets the operation that has to carry it. From the beginning, we understood that selling internationally wasn’t just a technology problem. It was an operational one.
As the demands of global commerce grew, so did the model. Fulfillment, delivery, returns, compliance, localization, performance – each capability added not because it was adjacent, but because brands needed someone to own the whole thing, not hand them another tool and walk away.
That is still what drives ESW. Today the platform brings payments, operations, compliance and data together as one composable operating model. Behind it sits real institutional weight: ESW is a wholly-owned subsidiary of Asendia, a joint venture between La Poste and Swiss Post; two of the world’s most established postal and logistics organizations. That foundation gives ESW the scale, the infrastructure and the long-term backing to absorb what global commerce demands at the highest level.
As agentic commerce opens the next frontier – new surfaces, AI-powered buying environments, new interfaces – ESW is already building for it. The authority we have built in logistics, technology and customer care puts us in a position most providers are only beginning to reach for.Whatever global commerce demands next, we’ve got this.