Global Returns

Control cost and protect brand trust through one coordinated returns model.

What is Global Returns?

Global Returns replaces fragmented return workflows with one coordinated model across your international markets. Collection, processing, inspection, refund execution and inventory recovery run within one operational layer across 30+ countries.

Returns are processed locally, refunds triggered automatically and inventory value recovered through structured disposition.

90%
Of shoppers return to buy again after easy, transparent returns
1 in 5
products purchased online are returned globally.
57%
more spent on future purchases after a positive return experience.

Every return is a cost decision. Most brands manage it as an afterthought.

International returns are where margin erodes fastest. As your market count grows, each region introduces its own return paths, processing standards and refund timelines. Reverse logistics costs accumulate. Inspection quality becomes inconsistent. Refund delays drive inbound contact and damage shopper confidence.

Most brands manage returns reactively. Separate portals, separate processing partners, separate refund triggers per market. By the time international volume scales, the cost is compounding and the post-purchase experience is fragmenting across every market at once.

Global Returns is built to run as one model across every market you operate in.

Global returns network
50+ processing centers provide local collection and processing across your key markets. Returns stay in-market rather than routing back to origin, reducing reverse logistics cost and improving speed.
Branded returns portal & tracking
Self-service return initiation, real-time tracking and refund status through a branded portal. No generic carrier pages at the moment when your relationship with the shopper matters most. Inbound contact drops because shoppers always know where their return is.
Inspection & verification services
Every returned item is physically inspected at ESW processing centers, confirming condition, authenticity and resale readiness. Your supply chain is protected against fraudulent returns, and only inventory that meets your standards re-enters it.
Refund execution
Refunds trigger automatically on receipt or approval. Faster resolution for shoppers, consistent processing for your finance team across every market.
Data & analytics
See where returns cost is concentrated, which products drive the highest return rates and where bottlenecks exist. Return rates, reasons, processing times and recovery metrics feed directly into product, merchandising and operational decisions.
Returns inventory optimization
Structured disposition decisions applied consistently across your markets. Returned goods move back into your supply chain faster and with less value loss. Recovery value goes up, write-offs go down.

Most returns solutions manage one step. We manage the full lifecycle.

Returns-specific tools address one part of your problem. None of them connect what happens upstream to what happens downstream.

Returns management built for international scale

ESW processes returns across 50+ centers globally, with local collection, consistent inspection and automated refund execution. International is the core model, not an extension.

Brand experience that holds through the return journey

Your branded returns portal keeps the experience within your brand from initiation through tracking to refund. No generic carrier pages at the moment when trust matters most.

Inventory value recovered, not written off

We inspect, grade and route returned goods into the optimal disposition path. Restock, reroute or liquidate. Your margin is recovered rather than written off.

What changes when your returns operate as one model

Lower reverse logistics cost
Returns are collected and processed locally across 50+ centers, reducing the distance and cost of every return. Per-unit handling cost decreases as volume grows.
Faster refund resolution
Shoppers get faster refunds and support teams handle fewer inbound queries. Automated refund execution eliminates manual intervention.
Higher inventory recovery rates
Returned goods move back into the supply chain faster and at higher value. Write-offs decrease because disposition decisions are consistent, not ad hoc.
Reduced operational headcount for returns
Your returns team manages one model across all markets rather than coordinating separate partners, portals and refund processes per region. The coordination overhead is absorbed by the platform.