Merchant of Record Services
Accountability across compliance, settlement, risk and supply chain.
What are merchant of record services?
Most vendors leave trade compliance, financial settlement, catalog readiness, fraud and risk management, regulated product handling, duty recovery and supply chain coordination to your internal teams. ESW Merchant of Record Services extend accountability into all of them.
These are ongoing programs operated by specialists, aligned with the ESW platform and supported by systems designed for cross-border commerce at enterprise scale.
Every new market is a compliance problem you have to solve
Expanding internationally multiplies the disciplines your team must manage. Trade compliance requirements shift by market. Your financial settlement fragments across currencies and payment flows. Your product data must satisfy regulatory standards in every jurisdiction.
Fraud exposure, regulated product handling, duty recovery and inventory positioning add further complexity. Operational risk compounds with every market you add.
Most retailers are not set up to manage these disciplines internally at scale. The result is fragmented oversight, hidden cost and regulatory exposure that grows with your ambition.
What we manage as your merchant of record
Trade compliance
Managed oversight across product classification, customs readiness and regulatory obligations. As your assortments expand into new markets, classification and regulatory processes adapt to keep your shipments moving and exposure low.
Global financial settlement and FX
Settlement, reporting and reconciliation centralize across your international markets. Your finance teams get clear visibility into cross-border performance and financial flows without reconciling across fragmented systems.
Catalog management
Your product data is managed for accuracy, compliance and operational readiness. Classification and data completeness processes prevent customs delays and fulfillment friction before they reach your operations.
Fraud and risk management
Dedicated processes, tooling and risk disciplines protect your realized revenue while reducing chargeback exposure and operational burden on your internal teams.
Dangerous goods management
Controlled handling and shipment of regulated products across international markets. Compliance processes keep your regulated assortments eligible for global sale without increasing your risk exposure.
Drawback assistance
Eligible duties and taxes from your international returns and re-exports are identified and recovered. Managed eligibility assessment, claims submission and recovery processes turn lost margin into recovered revenue.
Supply chain services
Inventory positioning and fulfillment planning coordinate across your global operations, improving delivery performance while maintaining cost control across your markets.
Most providers just own the transaction. We also own what comes after it.
Everything behind the transaction, the operational accountability that determines whether your program holds up at scale, is left fragmented across internal teams and external partners by most cross-border commerce providers.
Centralized governance, not distributed responsibility
Instead of spreading compliance, settlement and risk across multiple teams and vendors, ESW Merchant of Record Services centralize governance across all critical operational disciplines.
Operational consistency that scales with market coverage
As you grow internationally, compliance, settlement and risk management become harder to coordinate. Our oversight remains consistent as your volume and complexity compound.
Accountability beyond the legal entity
Acting as Merchant of Record is a legal commitment. Supporting it with accountable operations is a commercial one.
What we deliver as your merchant of record
Lower compliance exposure
Customs delays, regulatory disruptions and shipment holds decrease because ESW manages compliance proactively across markets rather than reactively when something breaks.
Stronger financial visibility
Your finance team sees cross-border performance through centralized settlement and reporting rather than reconciling fragmented data from multiple providers, currencies and payment flows.
Reduced operational burden
The compliance, settlement and risk disciplines that currently consume internal resource are absorbed by ESW. Your teams focus on growth priorities rather than operational firefighting.
More predictable expansion
New markets do not introduce new governance gaps. The operational disciplines that hold your programme together extend as your ambition takes you further.
Common Questions
Extending the ESW Platform
Merchant of Record Services work alongside the products and infrastructure that make up the ESW global commerce platform.
While Global Checkout, Worldwide Omnichannel, Agentic Commerce and Commerce Platform Connectors power the technology model, our Merchant of Record Services ensure the operational disciplines behind it remain accountable as programmes scale.
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