ESW SYMPHONY.

SYMPHONY is a complete enterprise DTC solution, from the design and build of your brand’s online store, to the day-to-day operational management of the trading environment.

A COMPLETE DESIGN/BUILD SOLUTION

From a simple product feed, SYMPHONY is a one-stop shop for your entire DTC channel, either domestic, international, or both, allowing you to focus on innovation and brand building.

SYMPHONY unites all the components of a modern ecommerce journey into a unified, best-in-class experience that allows brands to outsource some or all of their DTC ecommerce channel.

Rapid Deployment of Country Specific Sites

Light Touch Integration Utilising a Live Product Feed

Full Omnichannel Capabilities

Country-Specific Pricing Management

Local Languages and Currency

Local Content and Merchandising

COMMERCE
trading
SERVICE

The “Run” element of our SYMPHONY solution enables brands to completely outsource the DTC channel, from every aspect of country ecommerce management to demand generation and shopper experience.

Ecommerce Management

  • Strategy & Localised Execution:
  • Content
  • Merchandising
  • Pricing
  • Promotions
  • A/B Testing & CRO

CUSTOMER EXPERIENCE

  • Global Mystery Shop
  • Customer Satisfaction
  • NPS
  • Competitor Analysis
  • Shopper Persona
  • Customer Service Analysis

Customer Acquisition

  • Market Entry Strategy
  • Demand Generation
  • SEO
  • Influencer & Affiliate

CUSTOMER RETENTION

  • CRM strategy
  • Personalized Communications
  • Promotional Campaigns
  • AI Driven Shopper Profiles
  • CLV Modelling

Data and Analytics

  • Customized Reporting Dashboards
  • Forecasting
  • Onsite & Behavioral Analytics
  • Predictive Modelling

ACCELERATE YOUR GLOBAL DTC STRATEGY WITH SYMPHONY.

TALK TO AN EXPERT