ESW SYMPHONY.
SYMPHONY is a complete enterprise DTC solution, from the design and build of your brand’s online store, to the day-to-day operational management of the trading environment.
A COMPLETE DESIGN/BUILD SOLUTION
From a simple product feed, SYMPHONY is a one-stop shop for your entire DTC channel, either domestic, international, or both, allowing you to focus on innovation and brand building.
SYMPHONY unites all the components of a modern ecommerce journey into a unified, best-in-class experience that allows brands to outsource some or all of their DTC ecommerce channel.
Rapid Deployment of Country Specific Sites
Light Touch Integration Utilising a Live Product Feed
Full Omnichannel Capabilities
Country-Specific Pricing Management
Local Languages and Currency
Local Content and Merchandising
COMMERCE
trading
SERVICE
The “Run” element of our SYMPHONY solution enables brands to completely outsource the DTC channel, from every aspect of country ecommerce management to demand generation and shopper experience.
Ecommerce Management
- Strategy & Localised Execution:
- Content
- Merchandising
- Pricing
- Promotions
- A/B Testing & CRO
CUSTOMER EXPERIENCE
- Global Mystery Shop
- Customer Satisfaction
- NPS
- Competitor Analysis
- Shopper Persona
- Customer Service Analysis
Customer Acquisition
- Market Entry Strategy
- Demand Generation
- SEO
- Influencer & Affiliate
CUSTOMER RETENTION
- CRM strategy
- Personalized Communications
- Promotional Campaigns
- AI Driven Shopper Profiles
- CLV Modelling
Data and Analytics
- Customized Reporting Dashboards
- Forecasting
- Onsite & Behavioral Analytics
- Predictive Modelling